Frequently Asked Questions

 

1. How can I contact DHD?

Please click on Contact Us menu at the top of our website home page.

 2. Can I visit DHD and RBC Ministries?

You are welcome to visit our office at No. 64/1 Galle Road, Dehiwala, during office hours (Monday to Friday, 8.30 am to 5.00 pm). 

 

3. How do I place an order?

Step 1 : Select the books or items of your choice and click on “Add to Cart”.

Step 2 : To add more items in the cart, click on “Update Shopping Cart” or, to end shopping, click on “Checkout”.

Step 3 : If you are already a registered member, key in your email address and password.
If you are a new customer, please choose the option either "Checkout as Guest" or “Register” and click on "Continue" to provide your personal details for membership registration. 

Step 4 : Shipping Method will be shown as Parcel Post.

Step 5 : Select your preferred payment method.

Step 6 : Click “Place Order” to confirm your orders.

 4. How do I know that my order has been successfully placed?

After submitting your order, the screen will display “Your order has been successfully submitted”. Upon confirmation of order, you will receive a notification email and an Order number which you can use to check your order status.

 5. What payment methods do you accept?

Presently, we accept Cheques, Money Orders and Direct Deposits.

 6. When should I make the payment?

For offline and direct banking, payment must be received by us within 7 working days after a notification email on your Order Confirmation has been sent to you, failing which your order will be cancelled. We will process your order upon the receipt of satisfactory evidence of payment.

 7. Can I cancel an order ?

You may cancel or change your order before the order has been processed and delivered. To do so, please Contact Us immediately via the website, email or telephone.

 8. Is there confidentiality in respect of my name and address?

Your name, address, or any other information will never be passed on to anyone outside the RBC family of ministries.

 9. When was Discovery House Publishers incorporated?

Discovery House Publishers was established in 1987 as a non-profit organization. It is a family member of RBC Ministries making available books and music products that feed the soul with the Word of God.